SPA MANAGER / ASSISTANT MANAGER
SPA Manager / Assistant Manager duties at include managing the day-to-day operations of the SPA, guiding staff in the effective execution of their responsibilities, building and fostering a team culture, promoting wellness plan memberships to non-member guests, providing excellent customer service to members/guests and supporting SPA staff in delivering an exceptional experience to each member/guest.
Responsibilities include:
- Leading your location by example and expecting your team to follow suit.
- Creating and standardizing a cleanly and organized place of business that is inviting to all guests.
- Managing a team of up to 40 employees that includes assistant managers, sales associates massage therapists and estheticians.
- Maintaining the daily well-being of your spa location through client service excellence.
- Training, developing and holding your team accountable for meeting and exceeding preset management objectives including membership sales percentages, reduction in business turned away, client and employee retention and all corporate promotions that take place throughout the calendar year.
- Developing bi-weekly staff schedules and managing your roster to effectively control allocated staff hours to reduce overspend on payroll.
- Resolving client service issues within the same day that they occur and enforcing operational procedure with your team to reduce and eliminate these occurrences.
- Cultivating a team environment that drives profitability through repeat business and membership-based sales.
- Approving payroll batches for your employees and ensuring that you are watching the operation and not overspending on unnecessary areas.
- Reporting directly to your corporate supervisor or franchise owner on all deliverable items that are outlined in your employment package.
Qualifications
Education, Skills, and Training:
- Minimum (2) years of leadership and management within retail, spa or other fields.
- Proficient with managing teams of (20) plus members.
- Customer-oriented with a proven track record of improving client service scores, retention and quarterly sales increases.
- Potential to fulfill a full-time position up to 50 hours per week.
- Able to work flexible hours with emphasis surrounding weekend days.
- Ability in training, developing, recruiting and talent management for the betterment of the operation.
- Professional speaking and leadership demeanor.
- Valid driver’s license.
- Reliable transportation.
- Minimum of high school diploma – college experience preferred.
Communications and Personal Interactions:
- Must have a strong customer service focus.
- Possess the ability to communicate effectively (verbally and in writing) in a courteous and professional manner with guests, staff and ownership.
- Maintain client confidentiality at all times.
