SPA LOCATIONS – Massage Green SPA

SPA Manager / Assistant Manager duties at include managing the day-to-day operations of the SPA, guiding staff in the effective execution of their responsibilities, building and fostering a team culture, promoting wellness plan memberships to non-member guests, providing excellent customer service to members/guests and supporting SPA staff in delivering an exceptional experience to each member/guest.

Responsibilities include:

Leading your location by example and expecting your team to follow suit.
Creating and standardizing a cleanly and organized place of business that is inviting to all guests.
Managing a team of up to 40 employees that includes assistant managers, sales associates massage therapists and estheticians.
Maintaining the daily well-being of your spa location through client service excellence.
Training, developing and holding your team accountable for meeting and exceeding preset management objectives including membership sales percentages, reduction in business turned away, client and employee retention and all corporate promotions that take place throughout the calendar year.
Developing bi-weekly staff schedules and managing your roster to effectively control allocated staff hours to reduce overspend on payroll.
Resolving client service issues within the same day that they occur and enforcing operational procedure with your team to reduce and eliminate these occurrences.
Cultivating a team environment that drives profitability through repeat business and membership-based sales.
Approving payroll batches for your employees and ensuring that you are watching the operation and not overspending on unnecessary areas.
Reporting directly to your corporate supervisor or franchise owner on all deliverable items that are outlined in your employment package.

Qualifications

Education, Skills, and Training:

Minimum (2) years of leadership and management within retail, spa or other fields.
Proficient with managing teams of (20) plus members.
Customer-oriented with a proven track record of improving client service scores, retention and quarterly sales increases.
Potential to fulfill a full-time position up to 50 hours per week.
Able to work flexible hours with emphasis surrounding weekend days.
Ability in training, developing, recruiting and talent management for the betterment of the operation.
Professional speaking and leadership demeanor.
Valid driver’s license.
Reliable transportation.
Minimum of high school diploma – college experience preferred.

Communications and Personal Interactions:

Must have a strong customer service focus.
Possess the ability to communicate effectively (verbally and in writing) in a courteous and professional manner with guests, staff and ownership.
Maintain client confidentiality at all times.

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ESTHETICIAN

Esthetician duties at include performing professional SPA facial services while utilizing approved methods and procedures within the scope of practice and licensing (as applicable) and in adherence to established policies and protocols, as well as designing specific client sessions based on the client’s individual needs.

Responsibilities include:

Perform professional quality SPA facial services, within the scope of practice and licensing (as applicable).
Must follow all Massage Green SPA policies and procedures.
Assist in the cleanliness of the SPA (therapy rooms and common areas).
Maintain a professional appearance at all times.
Tailor SPA facial sessions to meet guests’ individual needs.
Assist in the promotion of wellness plan memberships to non-member guests receiving services.
Create a consistently excellent guest experience through a friendly and helpful attitude.
Reliable, on-time attendance for all scheduled shifts.
Other duties as specifically assigned.

Qualifications

Education, Skills, and Training:

Esthetician or Cosmetology diploma, certificate and current state license.
Participation in continuing education to improve quality and effectiveness of provided services (preferred).
Satisfactory results of all background and reference checks are a condition of employment.
Must adhere to all applicable local and state licensing laws and regulations.
Must follow any applicable laws pertaining to maintaining current Esthetician License.
Knowledge of and experience in performing professional SPA facial treatments.

Communications and Personal Interactions:

Must have a strong customer service focus.
Possess the ability to communicate effectively (orally and in writing) in a courteous and professional manner with guests, co-workers and management.
Maintain client confidentiality at all times.

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SALES ASSOCIATE (Front Desk)

Sales Associate duties at include promoting wellness plan memberships to non-member guests, providing excellent customer service to members/guests and supporting SPA staff and management in delivering an exceptional experience to each member/guest.

Responsibilities include:

Provide EXCELLENT service to members/guests that ensures ongoing sales and high levels of customer satisfaction
Promote wellness plan memberships to non-member guests receiving services.
Answering phone calls, setting appointments, greeting members/guests upon arrival and checking them out at the conclusion of their appointment.
Communicate and promote the value of the Benefits Program to our guests.
Re-engage inactive members.
Communicate member concerns to manager.
Sell retail items and enhancement services along with memberships.
Stay updated on retail products and promotions.
Assist in maintaining a professional front desk and reception area.
Assist in administrative tasks and follow policies, procedures, and directions.
Assist in the cleanliness of the SPA (therapy rooms and common areas).
Maintain a professional appearance at all times.
Must follow all Massage Green SPA policies and procedures.
Create a consistently excellent guest experience through a friendly and helpful attitude.
Reliable, on-time attendance for all scheduled shifts.
Other duties as specifically assigned.

Qualifications

Education, Skills, and Training:

SALES experience is a major plus.
Ability to effectively communicate with members/guests on membership benefits and center policies/procedures.
Must be customer service and sales-oriented and able to communicate effectively with guests, center management, and Therapist/Esthetics staff.
Possess general knowledge of massage and esthetics services.
Able to work flexible days and hours (NIGHTS AND WEEKENDS).
Maintain client confidentiality.
Satisfactory results of all background and reference checks are a condition of employment.
Must adhere to all applicable local and state licensing laws and regulations.

Communications and Personal Interactions:

Must have a strong customer service focus.
Possess the ability to communicate effectively (verbally and in writing) in a courteous and professional manner with guests, co-workers and management.
Maintain client confidentiality at all times.

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MASSAGE THERAPIST

Massage Therapist duties at include performing professional massage therapy while utilizing approved modalities within the scope of practice and licensing (as applicable) and in adherence to established policies and protocols, as well as designing specific client sessions based on the client’s individual needs.

Responsibilities include:

Perform professional quality massage, within the scope of practice and licensing (as applicable).
Must follow all Massage Green SPA policies and procedures.
Assist in the cleanliness of the SPA (therapy rooms and common areas).
Maintain a professional appearance at all times.
Tailor massage sessions to meet guests’ individual needs.
Assist in the promotion of wellness plan memberships to non-member guests receiving services.
Create a consistently excellent guest experience through a friendly and helpful attitude.
Reliable, on-time attendance for all scheduled shifts.
Other duties as specifically assigned.

Qualifications

Education, Skills, and Training:

Minimum of 500 hours of massage therapy school and a certificate of completion.
Participation in continuing education to improve quality and effectiveness of provided services (preferred).
Satisfactory results of all background and reference checks are a condition of employment.
Must adhere to all applicable local and state licensing laws and regulations.
Must follow any applicable laws pertaining to maintaining current Massage License.
Knowledge of and experience in performing Swedish/Relaxation and Deep Tissue Massage.

Communications and Personal Interactions:

Must have a strong customer service focus.
Possess the ability to communicate effectively (orally and in writing) in a courteous and professional manner with guests, co-workers and management.
Maintain client confidentiality at all times.

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